Error ntdll.dll

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irziope
Posts: 3
Joined: Fri Aug 12, 2016 3:12 pm

Error ntdll.dll

Post by irziope »

Hi there, I have bought Trackir Pro 5 some years ago, maybe 3, and I have used it for only 2 or 3 times. Today I have restart (all software were already installed) but every time I try to lunch the program I got one error.

Code: Select all

Applicazione che ha provocato l'errore trackir5.exe, versione 5.2.0.200, modulo che ha provocato l'errore ntdll.dll, versione 5.1.2600.7013, indirizzo errore 0x000110e9.
I have not change anything in this program from last time except to update my graphic board.
For your information I have read the message where appear the same error, but changing to compatible mode as described it doen't work for me (I have never changed when it worked!!)
I have uninstalled the program, but looking for an update (version 5.4.XX) I noticed that the OS supported are from Vista or newer. I Have windows Xp Sp3 and I dont know where I can get the right program for this OS.

Therefore I have 2 problems:
1. why do I get this error?
2. where is possible to find out the program to make my TrackIR working fine?

Thank for reading
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Error ntdll.dll

Post by MikeWitham »

irziope,

ntdll.dll errors are often caused by older Nvidia drivers. You would need to repair or update those in order to get rid of that error. Sadly we no longer have software available for Windows XP. You would need to install version 5.2.2 or prior because you are still on XP. Sadly it is no longer available.

Regards,
Mike Witham
TrackIR Product Manager
irziope
Posts: 3
Joined: Fri Aug 12, 2016 3:12 pm

Re: Error ntdll.dll

Post by irziope »

Thank you for your answer.

Looking in some backup I have found the program 5.2.2 and I hope to install with any problem. The driver of my Graphic Board are:

Driver nv4_disp (6.14.13.4752 - nVIDIA Detonator 47.52)

I don't remember when I have update it, but this is the lat I have. Is there a way to see the date I made the update.

Thank
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