Track IR not working

[ZieFX]

Hi i just installed all drivers and software.
I live in Europe Sweden and i bought in from USA.
Now to the problem: in the TrackIR software it says that it cant find any device, tried to update all stuff. C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64, and tried to change USB-ports and nothing helps.
(have indulgence with spelling )
Best Regards Bjorn

[MikeWitham]

ZieFX,

We should be able to get this running for you. Most of the time when Windows gets stubborn I have to go in and manually remove everything from the registry. Here are the steps I take:

1. Remove TrackIR from add/remove programs
2. Remove NaturalPoint Drivers from add/remove programs.
3. Delete installer executable from where you saved it
4. Delete NaturalPoint folder from Program Files x86
5. Delete NaturalPoint folder from %APPDATA% location.
6. Open regedit.exe as an administrator
7. Search for and delete files labeled as "NaturalPoint"
8. Search for and delete files labeled as "TrackIR"
9. Reboot PC
10. Download new installer from website
11. Right-click and install as an administrator
12. Plug in TrackIR and verify the driver install.

If you have trouble or would like help, we can set up a remote session so I can help you out.

Regards,