Unable to install TrackIR 5 PRO on Windows 7 X64 [Solved]

[reschaap]

Today I received my TrackIR5 with TrackClip Pro clip but I am unable to install the IR camera.

I have installed the 'NaturalPoint_USB_Drivers_2.70_x64' USB drivers and 'TrackIR_5.4.2' TrackIR software as Administrator while my virus scanner was disabled. However when I connect the camera on a USB port (I have tried 6 different ones) I get the message 'Device driver software was not successfully installed).

I have tried uninstalling all TrackIR software and drivers and then removing all references to 'naturalpoint' in the registry. After a restart I reinstalled the USB drivers (As Administrator and with a disabled virus scanner), tried several USB ports but no luck.

In the Device Manager the camera is shown as an Unkown device. I tried to manually update the driver software, pointing to the folder 'C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64'. This does not work either. All I get is the message 'Windows could not find driver software for your device'.
Even though the folder 'C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64' contains three files named: 'npusbio_x64.cat', 'npusbio_x64.inf', 'npusbio_x64.sys'.

At this point I have little hope of ever installing TrackIR so I would like some help before I need to return the product.

[reschaap]

Well all is fine after all. I know have TrackIR working fine. I just made a mistake.

I manually installed the USB drivers found on the download page and I should not have done that.
When I uninstalled those drivers and started the installation for the TrackIR software, the setup noticed the missing USB drivers and installed it's own set. And this was all that was needed to get the camera working.

[MikeWitham]

reschaap,

I'm sorry for my delay in response. Thank you for sharing the solution with us and I'm glad to hear it is up and running.

Regards,