Windows 10 not working with any updates since v5.2.2

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rick_nz
Posts: 5
Joined: Sat Oct 14, 2017 3:21 pm

Windows 10 not working with any updates since v5.2.2

Post by rick_nz » Sat Oct 14, 2017 3:36 pm

Hi all,

I've been trying to update TrackIR5 since version v5.2.2 with no success. I am using Windows 10 and each time I run the new version updater file I get the following error message
TrackIR Error Message.JPG
TrackIR Error Message.JPG (18.29 KiB) Viewed 1634 times
(see attachment) when running TrackIR5. I am running As Administrator and each time I try a new update I uninstall both the TrackIR5 application and the NaturalPoint Drivers and also delete the NaturalPoint directory. I have even gone thru the registry and delete all instances of TrackIR and NP.

So far these versions have failed to run: 5.4.0, 5.4.1 and 5.4.2

The only version that work is 5.2.2

Any ideas please
Thanks

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Windows 10 not working with any updates since v5.2.2

Post by MikeWitham » Mon Oct 16, 2017 3:31 pm

Hello,

Please follow the directions in http://www.tomshardware.com/answers/id- ... 0007b.html, there are several possible solutions for error 0xc000007b included within. Though in my experience chkdsk, or updating .NET fixed the problems.

Regards,
Mike Witham
TrackIR Product Manager

rick_nz
Posts: 5
Joined: Sat Oct 14, 2017 3:21 pm

Re: Windows 10 not working with any updates since v5.2.2

Post by rick_nz » Tue Oct 17, 2017 12:35 am

Hi Tks for replying Mike. I'm going thru the options. So far chkdsk did not fix it, nor did installing latest .net (Installers advised me I've already got latest .asp net 4.6).
I'm now looking at the MS Visual C++ Redistributables and a bit of a dilemma. I've got all these versions

2005 v8.0.61001
2005 v8.0.50727.42
2005 x64
2008 x86
2010 x64
2010 x86
2012 x64
2013 x64
2013 x86
2015 x64

Is it safe to uninstall and if so which ones

Tks

rick_nz
Posts: 5
Joined: Sat Oct 14, 2017 3:21 pm

Re: Windows 10 not working with any updates since v5.2.2

Post by rick_nz » Thu Mar 01, 2018 12:30 am

Hi all,

Thought it was time to see if anyone had an answer to my problem above? I've tried installing all versions of 5.4.x and even 5.3.0 on my Win 10 PC but no luck.

I can run 5.2.200 (Build 14548) ok'

Cheers
Rick

joe.lee
Posts: 26
Joined: Thu Nov 12, 2015 10:57 am

Re: Windows 10 not working with any updates since v5.2.2

Post by joe.lee » Thu Mar 22, 2018 1:54 pm

Hello,

This seems like a problem specific to the computer and its configuration. Have you tried re-installing the Visual C++ redistributable? TrackIR uses Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501., you could maybe try uninstalling that and reinstalling it using the TrackIR installer to see if that resolves it.

Regards,
Joseph Lee
NaturalPoint | Customer Support Engineer

rick_nz
Posts: 5
Joined: Sat Oct 14, 2017 3:21 pm

Re: Windows 10 not working with any uptrdates since v5.2.2

Post by rick_nz » Sat Apr 07, 2018 2:52 pm

Hi thanks for replying. I had tried that but it didn't work. However since then I have bought a new PC and reinstalled TIR. Everything works good now.

Cheers
Rick

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