Mental screen

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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Posts: 1
Joined: Tue Sep 10, 2019 10:11 am

Mental screen

Post by docevil13 » Tue Sep 10, 2019 10:22 am

Hi forum,
Hope you can help,I just bought a second hand ir5 and set up hardware on pc monitor and I notice that only one green light on bottom left lights up but bottom right doesn't.i installed the driver into my pc running windows ten and when I run the program the grid turns into a wire glove and the two heads randomly warp around screen.i hit the f12 button to re centre and after 3 seconds it goes crazy again do you thing the sensor with the green light not working is to you thing I have bought a duff unit and think and get money back from ebay

Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: Mental screen

Post by Chris.Johnson » Tue Sep 10, 2019 10:48 am

Hello decevil13,

Thank you for using Track IR, and contacting us. I will be happy to assist here. The erratic tracking could be due to extra lighting or reflections that are being seen by the camera. Are you anywhere near a window, or have any metal object near by?

As for the Green LED's, those are indicators of having a Tracking device, and a supported game that is launched. I have put the status indicators below from the manual for easy reference.
TIR LEDs.png
TIR LEDs.png (31.28 KiB) Viewed 1521 times
All the Best,
Chris Johnson
Customer Support Engineer

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