TrackIR 5 no device detected

[FT_CRC]

Every time I plug in and after a few seconds I can see on the software that my trackIR camera pops up on the device status panel for a second and then it disappears, and the device status was shown as None. In the meantime I can hear the windows tone of the USB device being connected first but then immediately unplugged.

I can't find any natural point device in my device manager as well

I tried switching different USBs and updated the software to latest version, but none of that worked. I had the device working fine for two months already until today that I had this problem.

[jon.campbell]

Hello,

Can you send an email to support@naturalpoint.com? Can you include your serial number in the email? Thank you.