TrackIR 5 window won't start

[Axelon]

Hi guys, this happened to me too yesterday. All of a sudden my track-ir 5 stopped working. Once the software is open, I can only make it work for a few seconds by making movements with my TrackClip, then it stops and the green LEDs go out. Started again the software does the same thing. I proceeded to uninstall by cleaning the Windows 10 registry and I still did not solve the problem. The only recent update is the drivers for my Nvidia 3080 ti video card. Some advice?

And now this is happening to me too. The software totally hangs on startup and does not work at all. The device is showing to be working properly under Device Manager/Naturalpoint Devices/TrackIR 4

Honestly if TrackIR5 is known to not have these issues I'd gladly get the newer model and a new track clip pro, since mine is held together with some kinda putty lol. But I'd much rather hope they release a new version of thee software SOON. There hasn't been an update since 2016!!

[Axelon]

Hi guys, this happened to me too yesterday. All of a sudden my track-ir 5 stopped working. Once the software is open, I can only make it work for a few seconds by making movements with my TrackClip, then it stops and the green LEDs go out. Started again the software does the same thing. I proceeded to uninstall by cleaning the Windows 10 registry and I still did not solve the problem. The only recent update is the drivers for my Nvidia 3080 ti video card. Some advice?

Update:
The instructions mentioned here resolved this issue for me:
https://forums.naturalpoint.com/viewtopic.php?t=23458

[corepresence]

I also had the same error but couldn't launch it again, it's terrible

[jillian.smythe]

Hello corepresence,

Which error are you having exactly? One thing to try is to delete Settings.xml and ProfileMap.dat from C:\Program Files (x86)\NaturalPoint\TrackIR5. This should clear any corrupted settings that may be keeping the TrackIR software from launching successfully. If that doesn't help, try starting the software with the TrackIR disconnected, and then connecting it after the software has loaded.

Kind Regards,