Today I decided to update my TrackIR software, so I try to uninstall the early version from my computer in programs and features but it wouldn't go away.
So manually went into the Program files (x86) and deleted the Naturalpoint folder which went ok.
I then unplugged TrackIR from the USB and rebooted the computer and checked programs and feature where i still see TrackIR 5 still there but when i try to uninstall this time i get a error message.
Error message during setup says
Error extracting support files:
Catastropic failure
TrackIR uninstall issue
TrackIR uninstall issue
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jillian.smythe
- NaturalPoint Employee
- Posts: 556
- Joined: Fri Sep 02, 2022 6:40 am
Re: TrackIR uninstall issue
Hello QMaxiQ,
I looked up the error you are seeing, and it is seems to be related to the installer not being able to find the files needed to uninstall the software, since the software had already been deleted. I found this post from the Microsoft forum that may be helpful: https://answers.microsoft.com/en-us/win ... 9089fd1539.
Another option may be to try these steps:
If you are comfortable doing so, please follow the below steps to reset registry / software / driver entirely (I strongly recommend backing up your registry before making any changes):
1. Unplug the TrackIR from your computer.
2. Remove TrackIR from add/remove programs.
3. Remove NaturalPoint Drivers from add/remove programs. This is the device driver
4. Delete NaturalPoint folder from Program Files x86.
5. Delete NaturalPoint folder from %APPDATA% location (APPData is a hidden folder). If you have tracking profiles you wish to keep, please back up this folder instead.
-C:\Users\[Your.Username]\AppData\Roaming\NaturalPoint.
6. Open regedit.exe as an administrator. Please be careful not to change other items than the ones listed below.
7. Search for and rename labeled as "NaturalPoint" to "NaturalPoint-00". The default location for this is Computer\HKEY_CURRENT_USER\Software\NaturalPoint
8. (If there are any other old references to NaturalPoint or TrackIR from the older version of the TrackIR within the registry, you may want to rename those as well.)
9. Reboot PC.
10. Download the latest installer from our website.
-The latest download will also have our latest USB Drivers.
11. Right-click and install as an administrator. At the beginning, you will be prompted to install the device driver. Make sure this gets installed. Please let me know if you don't get prompted for this.
12. Locate the Track IR 5 Icon on your desktop, right-click on it and select 'Run as Administrator'. (This only needs to be done the first time.)
Kind Regards,
I looked up the error you are seeing, and it is seems to be related to the installer not being able to find the files needed to uninstall the software, since the software had already been deleted. I found this post from the Microsoft forum that may be helpful: https://answers.microsoft.com/en-us/win ... 9089fd1539.
Another option may be to try these steps:
If you are comfortable doing so, please follow the below steps to reset registry / software / driver entirely (I strongly recommend backing up your registry before making any changes):
1. Unplug the TrackIR from your computer.
2. Remove TrackIR from add/remove programs.
3. Remove NaturalPoint Drivers from add/remove programs. This is the device driver
4. Delete NaturalPoint folder from Program Files x86.
5. Delete NaturalPoint folder from %APPDATA% location (APPData is a hidden folder). If you have tracking profiles you wish to keep, please back up this folder instead.
-C:\Users\[Your.Username]\AppData\Roaming\NaturalPoint.
6. Open regedit.exe as an administrator. Please be careful not to change other items than the ones listed below.
7. Search for and rename labeled as "NaturalPoint" to "NaturalPoint-00". The default location for this is Computer\HKEY_CURRENT_USER\Software\NaturalPoint
8. (If there are any other old references to NaturalPoint or TrackIR from the older version of the TrackIR within the registry, you may want to rename those as well.)
9. Reboot PC.
10. Download the latest installer from our website.
-The latest download will also have our latest USB Drivers.
11. Right-click and install as an administrator. At the beginning, you will be prompted to install the device driver. Make sure this gets installed. Please let me know if you don't get prompted for this.
12. Locate the Track IR 5 Icon on your desktop, right-click on it and select 'Run as Administrator'. (This only needs to be done the first time.)
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative