Trackir Probleman in games!

jjpupo
Posts: 15
Joined: Sat Aug 12, 2023 10:00 am

Re: Trackir Probleman in games!

Post by jjpupo »

https://www.youtube.com/live/fQbN9ICl9w ... tQePLLPH4L

In this live you can see the choking... specifically at minute 16:30 you can clearly see these stuck moments... at other times too!
jjpupo
Posts: 15
Joined: Sat Aug 12, 2023 10:00 am

Re: Trackir Probleman in games!

Post by jjpupo »

In this live you can see the choking... specifically at minute 16:30 you can clearly see these stuck moments... at other times too!
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 558
Joined: Fri Sep 02, 2022 6:40 am

Re: Trackir Probleman in games!

Post by jillian.smythe »

Hello jjpupo,

This is what our developer recommends:

"For tracking issues, I would suggest the user to check the TrackIR software when the issue starts occurring. If the same tracking issue occurs in there, switch to the Camera View and check to make sure all three markers are tracked continuously and there are no other noise in the background."

Kind Regards,
Jillian Smythe
TrackIR Support Representative
jjpupo
Posts: 15
Joined: Sat Aug 12, 2023 10:00 am

Re: Trackir Probleman in games!

Post by jjpupo »

This has been verified before! There is nothing that interferes with the Trackir camera
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 558
Joined: Fri Sep 02, 2022 6:40 am

Re: Trackir Probleman in games!

Post by jillian.smythe »

Hello jjpupo,

Have you verified the lack of interference while the game is running? The behavior you are seeing can happen if another LED light source is briefly detected.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
jjpupo
Posts: 15
Joined: Sat Aug 12, 2023 10:00 am

Re: Trackir Probleman in games!

Post by jjpupo »

Well, there is nothing interfering with the camera and no additional red dots. I don't know what's going on and it's really discouraging me!
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 558
Joined: Fri Sep 02, 2022 6:40 am

Re: Trackir Probleman in games!

Post by jillian.smythe »

Hello jjpupo,

Were you able to test with a different computer? Can you try running the software with only a mouse and keyboard connected (no other peripherals)?

Kind Regards,
Jillian Smythe
TrackIR Support Representative
jjpupo
Posts: 15
Joined: Sat Aug 12, 2023 10:00 am

Re: Trackir Probleman in games!

Post by jjpupo »

Nothing I do solves it, I've already tested it on another PC and nothing, no USB together and the problem continues! Giving up in 3, 2, 1....
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 558
Joined: Fri Sep 02, 2022 6:40 am

Re: Trackir Probleman in games!

Post by jillian.smythe »

Hello jjpupo,

If the same issue is happening with a different computer, then the issue may be with the TrackIR hardware itself. How old is your TrackIR camera?

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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