Track IR won*t recognize my games

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DonJosh
Posts: 2
Joined: Wed Nov 06, 2024 4:23 am

Track IR won*t recognize my games

Post by DonJosh »

Hello guys,

I installed Track IR on my new pc and for the frist two days everything worked like it should, but then after these days Track IR dont recognize games after I opend a game like MSFS or Warthunder.
The software works and i get the left green LED when I open the software, but when I open a game after that, the right LED stays off and Track IR don*t minimize like it done it before.

I tried a complete re-install, removed every naturalpoint folder in my system and did a new install, but no joy.
I checked the software and games updates and tried even an older version (5.5.2) of Track IR, but no joy.

I dont know what to do... Track IR works in the software and for a few days it worked in MSFS.

Maybe someone had the same problem and can help me out or point me to something what I miss.

Thank you

regards
Joshua
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 599
Joined: Fri Sep 02, 2022 6:40 am

Re: Track IR won*t recognize my games

Post by jillian.smythe »

Hello Joshua,

Have you tried running both the TrackIR software and the game with or without Administrative privileges? There is sometimes a conflict when one program is run as an Administrator and the other is not, and that keeps the TrackIR from working in the game.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
DonJosh
Posts: 2
Joined: Wed Nov 06, 2024 4:23 am

Re: Track IR won*t recognize my games

Post by DonJosh »

Hello Jillian,

looks like your tip was right. Thank you very much!.

thank you for the quick help. I never stop learning.

regards
Joshua
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 599
Joined: Fri Sep 02, 2022 6:40 am

Re: Track IR won*t recognize my games

Post by jillian.smythe »

Hi Joshua,

Excellent! Happy gaming! :)

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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