TrackIR closes itself when I put PC into sleep mode

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xenomorpheus
Posts: 1
Joined: Thu Mar 13, 2025 7:35 am

TrackIR closes itself when I put PC into sleep mode

Post by xenomorpheus »

For some reason, every time I put my PC into sleep mode, TrackIR closes itself and has to be re-started once I get back on. Any idea how to prevent this? I keep booting up my games forgetting about this and just causes a bit of frustration.
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 558
Joined: Fri Sep 02, 2022 6:40 am

Re: TrackIR closes itself when I put PC into sleep mode

Post by jillian.smythe »

Hi xenomorpheus.

This behavior only occurs with version 5.5.0 and above. If being able to resume from sleep/hibernation mode and have the TrackIR software still running is necessary, you may want to revert to version 5.4.2.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
Chaussette
Posts: 4
Joined: Mon Mar 31, 2025 3:45 am

Re: TrackIR closes itself when I put PC into sleep mode

Post by Chaussette »

I have (maybe) a similar problem, and I'm using 5.4.2 software (Win11 23H2).

In some cases, but not always, resuming from sleep (I don't use hibernation) makes the Track IR software stuck minimized in the taskbar.

When it happens, the tray icin is still there but left/right clicking on it doesn't do anything. It lead also to another side effect when this is occurring : if I launch DCS it seems to wait for something indefinitely. If I kill Track IR software in the task manager, then DCS continue to load immediately after.

For my usage, it's not a big deal, it's a small problem but without consequences : I kill and relaunch Track IR software and everything works fine.
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 558
Joined: Fri Sep 02, 2022 6:40 am

Re: TrackIR closes itself when I put PC into sleep mode

Post by jillian.smythe »

Hello Chaussette,

You may want to try changing the TrackIR settings that allow the software to minimize to the system tray to see if that makes a difference.

Kind Regards,
Jillian Smythe
TrackIR Support Representative
Chaussette
Posts: 4
Joined: Mon Mar 31, 2025 3:45 am

Re: TrackIR closes itself when I put PC into sleep mode

Post by Chaussette »

Hi,

Ok, I had the three "minimize options" enabled in the settings. I disabled them and I will see, thanks ! For example, I just resumed the computer from sleep this morning (so it sleps during the whole night), and the Track IR software was fine after the resume, today :D
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