TrackIR 5 Freezes

mcritzman
Posts: 5
Joined: Sun Oct 05, 2025 1:53 pm

Re: TrackIR 5 Freezes

Post by mcritzman »

Is this helpful?

Fault bucket 1413797484408176325, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: TrackIR5.exe
P2: 5.4.2.27545
P3: 570588ce
P4: StackHash_c5f3
P5: 0.0.0.0
P6: 00000000
P7: PCH_E5_FROM_ntdll+0x000795EC
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cc8113cd-a37a-49eb-87d7-ba30652ddf08.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.087cb337-2d73-485e-ae5a-62552f330592.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.36664399-9fd6-4f03-b258-0c5bc3296e56.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e5b80edc-3436-4e9e-88a3-3a9163b2028e.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.aeeed6e1-96e6-464a-94bc-8651cfc91bec.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_a494d475dc355d71a139ee30992cb717312c913_426027f4_b76d321d-b1c5-45ec-9f48-fedc367341a9

Analysis symbol:
Rechecking for solution: 0
Report Id: 37eef3b2-f4b7-4295-9ab8-3d3e68371b8a
Report Status: 268435456
Hashed bucket: 96a85c54fb7cb0bf239ed1524a7d7ec5
Cab Guid: 0

Fault bucket 108200041670, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TrackIR5.exe
P2: 5.4.2.27545
P3: 570588ce
P4: StackHash_b0a0
P5: 0.0.0.0
P6: 00000000
P7: c000041d
P8: PCH_1E_FROM_unknown+0x00000000
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c7d5d965-1cc3-49b3-b676-c99657a23809.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.27da16bf-5dce-438a-b407-79ccd167e071.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dc77b4f5-7d12-49f6-a503-6f7677fd0700.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c8be692-4422-4228-ad48-c313aea267cb.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5534ec5c-ebc1-41fd-83a7-a090bcdcef0b.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TrackIR5.exe_8396f5d62b9268a874f2bdfd9242e2ba53c11fc5_426027f4_e8635873-0bf3-4f0a-bef5-d4c5e88f6e99

Analysis symbol:
Rechecking for solution: 0
Report Id: 314aa523-6903-4e9e-9a05-6200774abc5e
Report Status: 268435456
Hashed bucket: 10a2b9d7f316b644ee81d33762aef8bd
Cab Guid: 0
jillian.smythe
NaturalPoint Employee
NaturalPoint Employee
Posts: 601
Joined: Fri Sep 02, 2022 6:40 am

Re: TrackIR 5 Freezes

Post by jillian.smythe »

Hi mcritzman,

It sounds like there may be an issue with the ntdll.dll file. You may want to try the suggestions in these posts:

https://forum.falcon-bms.com/topic/2299 ... n-start/19
https://www.avsim.com/forums/topic/6372 ... dy-to-fly/

Kind Regards,
Jillian Smythe
TrackIR Support Representative
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