I've had my TIR5 for years now and it's always worked great but I fired up a game tonight with it after not playing anything that needed head tracking for a month or two and it seems like the IR emitters have died on the camera.
The status LEDs both go orange when I pause, and in supported games the right LED turns green when active. The TIR camera is in the device manager, and the TIR software shows the camera SN and the green status "Camera detected and connected". The left LED never goes green. I am using a trackclip, not the pro.
The software sees the camera is there, but I get nothing as far as what it can detect. No movement, no noise, no signal.
I was running 5.4.2 of the software because it has always worked for me, but I did try completely uninstalling it including the naturalpoint folders, disconnecting the camera and reinstalling 5.5.3 as well as 5.5.0 as administrator. I've tried multiple USB ports on the PC, but I don't have another PC to test on.
I used the camera on my phone and I cannot see any IR light at all being emitted from the trackir camera with it. I can use an IR TV remote and point it at the camera view, and it does pick that up.
Are my IR emitters dead? Is there anything else I can try? Playing with "IR brightness" doesnt do anything, but am I maybe missing a setting somewhere to turn them on and off? I have the trackclip option chosen in the target field and not the pro which is the only spot I can think of that would do something like that.
TrackIR 5 no IR from camera
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jillian.smythe
- NaturalPoint Employee
- Posts: 601
- Joined: Fri Sep 02, 2022 6:40 am
Re: TrackIR 5 no IR from camera
Hi baron556,
Do you see the red dots in the middle of the camera while the software is running? If not, then try toggling between the TrackClip Pro and TrackClip options. The red dots should be present if TrackClip is selected but they should go away if TrackClip Pro is selected. You can also verify that the IR brightness is turned up by going to the Camera Tab.
Kind Regards,
Do you see the red dots in the middle of the camera while the software is running? If not, then try toggling between the TrackClip Pro and TrackClip options. The red dots should be present if TrackClip is selected but they should go away if TrackClip Pro is selected. You can also verify that the IR brightness is turned up by going to the Camera Tab.
Kind Regards,
Jillian Smythe
TrackIR Support Representative
TrackIR Support Representative
Re: TrackIR 5 no IR from camera
The camera can still pick up and track IR sources, but it is no longer emitting it for the reflectors on the clip to see. Toggling the pro setting back and forth does not make the built in IR emitters work as they are supposed to. I had tried toggling modes as well as adjusting IR brightness with no change.
I got an active IR emitting tracking clip that has it's own IR light for the camera to see, and it is working fine. I think something just died in the camera's ability to emit it's own IR source. I've had it for quite some time, so it may have just failed over the years but I have a workaround now with the emitter clip.
I got an active IR emitting tracking clip that has it's own IR light for the camera to see, and it is working fine. I think something just died in the camera's ability to emit it's own IR source. I've had it for quite some time, so it may have just failed over the years but I have a workaround now with the emitter clip.