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I am having the same problem!

What is the Serial # of the device?
xxxxxxxx

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?
Yes no luck

Are you plugging in directly to the system, or are you using a hub?
I have tried both.

Have you tried isolating the device on the USB ports?
Yes
Have you tried turn off any kind of power save feature for your USB ports?
Yes
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Done

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
Same as the other screens

Unfortunately, if you have tried it on several systems, and it isn't detecting, it is more than likely a hardware failure of some kind.