Trackir5 nothing works

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Trackir5 nothing works

Post by VincentG »

Do you see the IR leds on, when you have the TrackClip enabled in the software?

Have you tried moving USB ports, for the camera?

You said you tried it on more than 1 PC, correct?
jesterspa
Posts: 6
Joined: Mon Dec 27, 2010 6:44 am
Location: Madrid, Spain

Re: Trackir5 nothing works

Post by jesterspa »

I can see 4 red dots in the camera and 3 red dots of the trackclip pro, but never the 2 leds on the sides of the camera in green, see in orange when i press "pause", thats all.

I've tried all the usb ports of my computer and also tried to connect the camera and the trackclip pro in separated usb ports.

And yes, tested wiht no results in 2 different pc's (OS: XP & Vista).

Nothing works.
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Trackir5 nothing works

Post by VincentG »

OK, I would contact your place of purchase, as it appears that the device's imager chip may have had some type of hardware failure.
jesterspa
Posts: 6
Joined: Mon Dec 27, 2010 6:44 am
Location: Madrid, Spain

Re: Trackir5 nothing works

Post by jesterspa »

Ok, many thx.

website: www.goalprice.com
contatc: dhm@goalprice.com

(Date of purchase: 17/12/2010)
BuzzumFrog
Posts: 1
Joined: Tue Jan 11, 2011 7:27 pm

Re: Trackir5 nothing works

Post by BuzzumFrog »

I purchased TrackIR 5 from this website last week and it arrived this week.

After downloading and installing the latest software, plugging the assembly into the usb port, I see no LEDs lit up on the monitor unit. ???

more detail:

The program installed fine, no issues there. The consequence of no LED's appearing on the camera is that the program detects nothing when I turn it on: "No device detected."
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