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download software

Posted: Tue Apr 10, 2012 10:13 am
by commandojoe
hello i have just bought trackir 5 from an ebay member without download disc could someone point me in the right direction or link to download also is there a series of downloads to go through to get the latest up to date version im running a tower with uprated graphics card on windows 7 many thanks

Re: download software

Posted: Tue Apr 10, 2012 12:18 pm
by Seth Steiling
You'll want version 5.1.3 Final (only one download/installation required):

http://www.naturalpoint.com/trackir/06- ... nuals.html

Re: download software

Posted: Tue Apr 10, 2012 1:09 pm
by commandojoe
thankyou seth regards

Re: download software

Posted: Thu Apr 12, 2012 11:46 am
by commandojoe
hi seth i have downloaded 5.1.3 final as instructed but when i run the file i keep getting an error saying " interface not registered " or " class not registered " and then it just shuts down ??? i have follwed the online trouble shooting but no luck any suggestions thanks

Re: download software

Posted: Tue Apr 17, 2012 11:27 am
by NaturalPoint - Mike
My apologies, I've been out on an extended weekend.

If you're getting that message when trying to run the software downloaded from the website, I would recommend setting up a remote desktop troubleshooting session so that we can walk you through or assist you directly in setting the software up. Please email support@naturalpoint.com for more information.

Re: download software

Posted: Sat Apr 28, 2012 1:36 am
by j2h
I had the same problem and it appeared that the Avast AutoSandbox was blocking the installation. So, if you also use Avast for your antivirus protection this might be the cause.
Solution: temporarily disable the AutoSandbox.

Good luck
j2h

Re: download software

Posted: Mon Apr 30, 2012 12:43 pm
by NaturalPoint - Mike
Good tip!