TrackIR5 causes video card crash

Post Reply
WoAyumi
Posts: 3
Joined: Sun Mar 03, 2013 12:12 pm

TrackIR5 causes video card crash

Post by WoAyumi »

Dear TrackIR5 forum,

I am using Windows 8 x64 and nVidia x690. In this configuration, every time I start the TrackIR5 application, video card crashes. This happens only with TrackIR application.

Please, fix.

Waiting for your reply.
WoAyumi
Posts: 3
Joined: Sun Mar 03, 2013 12:12 pm

Re: TrackIR5 causes video card crash

Post by WoAyumi »

It causes crash each time I open "advanced" mode, where you can load profiles. In other cases, it works.
WoAyumi
Posts: 3
Joined: Sun Mar 03, 2013 12:12 pm

Re: TrackIR5 causes video card crash

Post by WoAyumi »

Dear support,

The problem is still not solved. Please, make a fix for this. I repeat, every time I press "advanced" mode, video card crashes completely. This happens only with windows8. Please, fix this.
Tested on dual nVidia x690, Windows8 x64, TrackIR5, v5.2.200
I need a reply with confirmation that the problem is going to be fixed.
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR5 causes video card crash

Post by NaturalPoint-Dustin »

Thank you for contacting us and sorry for the delay in response. We are currently looking into this for you. Can I have you open a ticket with us at help.naturalpoint.com

Best Regards,

Dustin
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Post Reply