Update from Arena to Motive Tracker

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Armel
Posts: 10
Joined: Thu Jun 24, 2010 12:17 am

Update from Arena to Motive Tracker

Post by Armel »

Hello.

I have one hardware key with an Arena license. I would like to buy Motive Tracker and associate the license with the same hardward key.
1) Is it possible to have the two licenses on the same key? If so, how does it works? Is the "Licensed product codes emailed to SHIPPING email address" sufficient?
2) If not, can I update Arena to Motive Tracker? On the website, it seems only possible to update from Tracking Tools.

Thanks for any help.

Armel.
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Update from Arena to Motive Tracker

Post by NaturalPoint-Dustin »

Hello Armel,

Could I have you submit a ticket with us at help.naturalpoint.com? I can check the status of your license and give you a recommendation.

To answer the first question, you can use a hardware key for two software license.
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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