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Update from Arena to Motive Tracker

Posted: Mon Dec 15, 2014 8:55 am
by Armel
Hello.

I have one hardware key with an Arena license. I would like to buy Motive Tracker and associate the license with the same hardward key.
1) Is it possible to have the two licenses on the same key? If so, how does it works? Is the "Licensed product codes emailed to SHIPPING email address" sufficient?
2) If not, can I update Arena to Motive Tracker? On the website, it seems only possible to update from Tracking Tools.

Thanks for any help.

Armel.

Re: Update from Arena to Motive Tracker

Posted: Mon Dec 15, 2014 5:19 pm
by NaturalPoint-Dustin
Hello Armel,

Could I have you submit a ticket with us at help.naturalpoint.com? I can check the status of your license and give you a recommendation.

To answer the first question, you can use a hardware key for two software license.