Windows 7 can't recognize TrackIR 5 device

[BradenShep]

I'm running Windows 7 64-bit. I bought TrackIR 5 and TrackClip Pro a week ago - it's awesome! It worked on the first try, easy to calibrate etc.

Then on Friday, it just stopped. I think a Windows update might have intervened there, but I'm not certain.

Now my device is just black - no red camera LEDs, no green connection LEDs. When I plug it into my computer, having now tried every USB port I possess, I get no lights.

- I've reinstalled the software and drivers a dozen times over.
- I get an Unknown Device in my Device Manager.
- I've tried every permutation of installing the drivers - listing the drivers on my machine doesn't show a NaturalPoint section, and I can't find it anywhere. Aiming it at the npusbio_x64 folder says it can't find a supported driver there.

- Connecting the device to my wife's computer it's also unrecognized; I haven't yet tried installing the software on her computer and seeing if it works there. She's on Windows 10 x64.

Any help would be appreciated!

[MikeWitham]

BradenShep,

The latest Windows update has been killing me this week. Send me a message at help.naturalpoint.com and I'll see if we can get this taken care of.

Regards,