IR camera not recognized
Posted: Fri Nov 25, 2016 5:02 am
Hi all, I'm french.
I received yesterday my trackir5 by the french official saler but IR camera doesn't work.
I tried it at home on my personnel computer with the following data:
windows 7 in 64bits
I did a little mistake, because I pluged the usb cable before to install the driver.
So I removed the driver and went to the regedit to remove all the name with naturalpoint.
I installed again the driver after reboot 2 times and the camera still not be supply.
The material still not recognized
To remove the doubt, i did the good way this morning on my work office computer, who is in
windows 8 in 64 bits and no recognezed too.
The light stilled not be supply but i can hear the noise of usb connecting.
For your information, I have already tried to install the driver manually but same thing.
I'm lost, if somebody can help me it will be great. Thanks peer advance for your help.
JFR54
I received yesterday my trackir5 by the french official saler but IR camera doesn't work.
I tried it at home on my personnel computer with the following data:
windows 7 in 64bits
I did a little mistake, because I pluged the usb cable before to install the driver.
So I removed the driver and went to the regedit to remove all the name with naturalpoint.
I installed again the driver after reboot 2 times and the camera still not be supply.
The material still not recognized
To remove the doubt, i did the good way this morning on my work office computer, who is in
windows 8 in 64 bits and no recognezed too.
The light stilled not be supply but i can hear the noise of usb connecting.
For your information, I have already tried to install the driver manually but same thing.
I'm lost, if somebody can help me it will be great. Thanks peer advance for your help.
JFR54