TrackIR5 5.5.2 update broke our project today :(

[BWallace47]

We unfortunately updated to 5.5.2 this morning and are now currently having the no-window error.

We've tried every solution posted here over the last several hours: repair, reinstall, reboot, display resolution, deleted profile, deleted folders, trying older versions, even removing all NaturalPoint and TrackIR from the registry.

There was never a 'System Restore' point created, although 'Protection' is on, so we are now quite stuck on a creative project in Unreal and cannot proceed with a long production. Maybe the updates should come with warnings, especially if you need to completely uninstall first.

So, is the only solution a new update? Is there a proper update currently in the works that may fix all this? And any kind of timeframe when it might be available?

This will be quite devastating to us and could hurt us creatively and financially, not to mention the price of the device.

Thanks for listening, and please let us know, as we desperately need a solution. We believe in you!

Much love,

Wallace

[jillian.smythe]

Hello BWallace47,

I'm not sure what you mean by the no-window error. Is the software not opening at all, or is it opening but minimized to the system tray? Is the software open but showing only the settings or only the grid? If so, there should be buttons in the upper right that will allow you to switch between the different modes (only settings, settings and grid, or only grid).

Let me know if you are still having trouble.

Kind Regards,