enabling trackclip

[facet]

I have just purchased trackir 4 and trackclip pro.
I am having trouble with the trackclip not working properly.
I see in another post you say to make sure it is enabled in the profiles. This facility doesn't seem to exist in my profile page.

[VincentG]

Which version of the TrackIR software do you have installed?

Remove the TrackIR software by doing the following:
a. Click "Start"
b. Click on the "Control Panel"
c. Click "Add/Remove Programs"
d. Find "TrackIR" and click "Change/Remove"
e. Once launched it will give the option to completely remove it.
f. Delete the NaturalPoint folder at the following location, C:\Program Files\NaturalPoint
g. Download and reinstall the software from the following location, http://media.naturalpoint.com/software/ ... .Final.exe

[facet]

Done all that, no difference. I would post a picture but any image seems to need a url

[VincentG]

send it to the following email address, support@naturalpoint.com

[facet]

I sent it but chose the plain text option, does that matter?

[VincentG]

No picture attached......

[facet]

Obviously it did matter! Attached it this time.

[VincentG]

[facet]

yep, as you said in your email it does help if you click on edit after you go to profiles.
Thanks for sorting it out so promptly

[VincentG]

No issues..