forums.naturalpoint.com

We buy 4 cameras from Natural Point las week and try for 3 days (and nights) to install... we try on Toshiba Satellite Laptop, and an Intel based P4 Desktop unit and the message is the same ..."The specified location does not contain information about your hardware".

We try install any of the 4 cameras and we obtain same answer, we try to install on other Laptop and again....

We write many emails and not received any answer.

It's very disappointed pay more than US$2000 for equipment and not receive a good support, the installation manual is a single page of paper and not help too much.

WE NEED INSTALL AND USE THIS EQUIPMENT...RIGHT NOW!

PLEASE HELP US.

Thanks in advance.

Kowaltski

You may have a USB 1 vs USB 2 problem. Have not used these cameras on USB 1 but our 4 cameras work fine from both desktops and laptops (Dell optiplex and Precision desktops and Dell M70 laptops.) All running win XP SP2.
Make sure you let windows do its install thing after you install the SDK then plug in the camera.

Niall

We write many emails and not received any answer.

It's very disappointed pay more than US$2000 for equipment and not receive a good support, the installation manual is a single page of paper and not help too much.

Hello,

We understand your concern and will work with you to get your cameras up and going as quickly as possible. Keep in mind that your iniital post to this forum was on Friday and to which we replied. While some staff and other forums users do post over the weekend, official support is only available from Monday through Friday PST. Please send an email to support@naturalpoint.com with mention of this thread.