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Vista Voice Commands not working
Posted: Mon May 14, 2007 11:56 pm
by Tphiau
I have a new installation of Vista, and recently purchased a Smartnav.
I cannot activate Voice Commands. I get an error message saying 'the Speech recognition engine could not be initialized.' And: 'ensure that the microsoft speech recognition engine is installed on your computer.'
Well, it is, and it works. But SmartNav doesn't seem to know that.
Can anyone help me with this?
thanks.
T
Re: Vista Voice Commands not working
Posted: Tue May 15, 2007 11:05 am
by VincentG
Did you purchase the Voice software add-on, when you purchased the SmartNAV product from us?
Is the Via Voice software currently installed?
Which version of Vista, 32 or 64-bit?
Re: Vista Voice Commands not working
Posted: Tue May 15, 2007 7:21 pm
by Tphiau
Hi Vincent,
I am in Australia, so purchased through a reseller here.
I have the SmartNav 3 AT, which I thought came with the voice option. Is that not correct?
My vista install in 32 bit Home Premium.
Cheers,
Tp
Re: Vista Voice Commands not working
Posted: Wed May 16, 2007 10:47 am
by VincentG
No the standard AT purchase does not include the Voice software, it is an add-on software purchase.
Re: Vista Voice Commands not working
Posted: Thu May 17, 2007 6:49 pm
by Tphiau
Ah! my misunderstanding. I thought it was the complete computer control, so would include it.
I don't suppose there is a downloadable version/product?
Thanks
Tp
Re: Vista Voice Commands not working
Posted: Mon May 28, 2007 9:46 pm
by Tphiau
Is there an online purchase option for the voice software? With a download option?
Thanks
TP
Re: Vista Voice Commands not working
Posted: Tue May 29, 2007 11:48 am
by VincentG
No, currently there is no download option.
Re: Vista Voice Commands not working
Posted: Wed May 30, 2007 1:32 am
by Tphiau
I have a local supplier. And its ordered now. Its just that it cost me $6 to buy, and $11.90 to ship.
Of course, I would have got it in the original order if I'd guessed right then.
Maybe a download option could be organised.
Cheers,
Tp
Re: Vista Voice Commands not working
Posted: Wed May 30, 2007 11:16 am
by VincentG
It is something we are looking into.........