forums.naturalpoint.com

Hi, recently, i installed the last software version 4.1.0.30 ad since that day,my pc cant install track ir drivers based on x64 systems.Before that,I have no kind of problems with the dispositive.
So i have tryed everything,unistall the software and reinstall the version 4.1.0.28, the one that worked, but when i plug the tirpro4, the system try to install it but doesn�t work.I have tried to install manually the drivers selecting npusb3.inf but there is an error, moreless says "there are not available drivers based on the xp64 os arquitecture"
I plugged it into all my usb,the drivers exist on the default folder( naturalpoint/drivers...),other devices works perfectly on every usb ports,i shoted down all antivirus.
I dont know what to do to resolve the problem even after read the post with similar problems.I have tried to execute npregfix.exe but crashes.The error that generates its saved on a file called 4f56_appcompat.txt, and that it�s what it�s says (<MATCHING_FILE NAME="TrackIR_4.1.028.Final.exe" SIZE="3421151" CHECKSUM="0xB42D941A" BIN_FILE_VERSION="2.11.15.0" BIN_PRODUCT_VERSION="2.11.15.0" PRODUCT_VERSION="4.01.028" FILE_DESCRIPTION="NaturalPoint TrackIR" COMPANY_NAME="NaturalPoint" PRODUCT_NAME="TrackIR" FILE_VERSION="4.01.028" ORIGINAL_FILENAME="stub32i.exe " INTERNAL_NAME="stub32i.exe " LEGAL_COPYRIGHT="Copyright (c) 2005 NaturalPoint Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.15.0" UPTO_BIN_PRODUCT_VERSION="2.11.15.0" LINK_DATE="03/27/2000 18:09:58" UPTO_LINK_DATE="03/27/2000 18:09:58" VER_LANGUAGE="Ingl�s (Estados Unidos) [0x409]" />
<MATCHING_FILE NAME="TrackIR_4.1.030.Final.B.exe" SIZE="4064479" CHECKSUM="0xB42D941A" BIN_FILE_VERSION="2.11.15.0" BIN_PRODUCT_VERSION="2.11.15.0" PRODUCT_VERSION="4.01.030" FILE_DESCRIPTION="NaturalPoint TrackIR" COMPANY_NAME="NaturalPoint" PRODUCT_NAME="TrackIR" FILE_VERSION="4.01.030" ORIGINAL_FILENAME="stub32i.exe " INTERNAL_NAME="stub32i.exe " LEGAL_COPYRIGHT="Copyright (c) 2007 NaturalPoint Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.15.0" UPTO_BIN_PRODUCT_VERSION="2.11.15.0" LINK_DATE="03/27/2000 18:09:58" UPTO_LINK_DATE="03/27/2000 18:09:58" VER_LANGUAGE="Ingl�s (Estados Unidos) [0x409]" />)
So i hope you can help me, sorry by my bad english.THANKS [color:"blue"] [/color]

Have you made any changes to the system recently?

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Remove the TrackIR software by doing the following:
a. Click "Start"
b. Click on the "Control Panel"
c. Click "Add/Remove Programs"
d. Find "TrackIR" and click "Change/Remove"
e. Once launched it will give the option to completely remove it.
f. Delete the NaturalPoint folder at the following location, C:\Program Files\NaturalPoint
g. Download and reinstall the software from the following location,
http://www.naturalpoint.com/trackir/06- ... nuals.html

Have you made any changes to the system recently?NO,I UPDATE FROM4.1.0.28FINAL TO 4.1.0.30 FINAL, AND WAS AT THAT POINT WHEN IT STOPPED TO WORK

Have you tried the device on another system?YES, ON A 32 BIT BASED SYSTEM AND IT WORKS

Are you plugging in directly to the system, or are you using a hub?DIRECTLY AND ON EVERY USB PORT

Have you tried isolating the device on the USB ports?YES

Have you tried turn off any kind of power save feature for your USB ports?THERE ARE NOT POWER SAVES SWICHED ON

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Remove the TrackIR software by doing the following:
a. Click "Start"
b. Click on the "Control Panel"
c. Click "Add/Remove Programs"
d. Find "TrackIR" and click "Change/Remove"
e. Once launched it will give the option to completely remove it.
f. Delete the NaturalPoint folder at the following location, C:\Program Files\NaturalPoint
g. Download and reinstall the software from the following location,
http://www.naturalpoint.com/trackir/06- ... nuals.html
I HAVE REINSTALED,as you say, unistall complete clean original profiles and instalation folder, but when it is ending the unistall , detects an existing old file called oem0.inf, thet its deleted to.
After reinstall the software, when i plug the device , the problem remains, even selecting the manual instalation of npusb3.inf driver there is an error message "there are not x64 based driver for the device at this location".
I have try to change de default installation folder (C:program files(x86) but doesnt work.
thank you

Responded in email........

Hi again!!!After all this time, my problem was not resolved at all.. So I demand suport and help to can use again this wonderfull device!!!
After beeing installing/ unisntalling at diferent folders, removing the software, using npregfix.exe the result is the same... does not work.
So, after try to install the software, when i pluged the device the pc doesn�t recognized the trackir even after pointing manually the driver�s folder...even after select the driver to install...the answer of my pc is that there are not drivers for this device or in the second case, that this driver is not made for work on x64 os system ( the mine is windows xp 64)
Today at the installog i have find some errors that i donk know what it means. this is the installog:
1-19-2008
Install Log Entry Begin (Installation):
De-Install USB Drivers for 2K/XP
Found file (removing) : C:\WINDOWS\inf\oem12.inf
So i hope you can help me, please. Thak you
Frank

So it does detect the hardware, but not that those are the proper drivers for the TrackIR unit?

It still works on another system?

Do you have the latest motherboard bios installed?

when I plug the trackir the system detect the divice as "usb device" and when i try to install the drivers after the instalation manager ends looking for the software, there is a window that says that the hardware was not installed because couldn�t find the nedded software.Even when i select the folder C:\Program Files (x86)\NaturalPoint\TrackIR4\Drivers.
Yes, the device works fine in other pc�s.
I have the latest motherboard bios installed and i have no power restriction for usb devices on my pc?
Any idea?

Well, if it is working on another system, then the issue is with the XP 64-bit system. Several things could be wrong/tried..........

1 - The USB power, acroos the system, isn't supplying enough amperage to fully 'turn on' the camera firmware, thereby not allowing the system to see the drivers provided as the correct ones.

2 - You can try using an external USB hub, which has it's own power supply.

3 - There maybe an issue with the USB portion of the OS, which erquires that it needs to be reinstalled.

If you are having any type of problems with the 64bit drivers the best solution is to download the latest set of drivers from Naturalpoint as the ones provided on the latest disc do not allways work. if you check:

C:\ WINDOWS\SYSTEM\DRIVERS\npusb 64.sys

it should be version 3.2.0030.0 date 23 March 2007

NOT 3.2.30.0 date 06/12/2006

Good Luck

did you right click the software and run as administrator?