Help installing new 2.50 software

[txguy]

I'm having a strange problem after installing the 2.50 version of NaturalPoint.

I'm am running XP Pro on a new Dell 8300. I had Version 2.14 installed before and it was working except the click switch was giving me double and tripple letters using the on screen kbd. So I d'led the new 2.50 software to try and fix the problem.

I un-installed 2.14, rebooted, then installed 2.50 following all directions. When I plug the usb cable in i hear the beeps confirming operation. I click the icon and everything works great. It even seems to fix my click switch problem.

However, after I shutdown the machine and turn back on the next day, I click the icon and it starts NaturalPoint - but the tracking is all messed up. I move my head and the pointer moves in a delayed fashion and becomes so eratic it is impossible to point at any given object. I have to get someone to use the regular mouse and shut it down.

Any ideas why this is happening? I run fine the first time it installs, untill I reboot - then it gets messed up. I have un-installed/installed several times all with the same result. I finally just put 2.14 back.

I really need this to be dependable because I can't use the regular keyboard or mouse. I would have to wait for help to arrive if the machine ever re-boots.

Thanks in advance for any help you can give.

Txguy

[Donald]

Hello Sir,

Can you give me the serial number of your unit??

Also, How are you logged on? As Administrator or as a user? If logged on as a user, what are the privileges or rights set to?

I would also like you to do a simple test first.

#1 Reboot the system and Logon as Administrator
#2 Uninstall the 2.14 version
#3 Reboot two times logging on as Administrator each time.
#4 On the second reboot, Install the 2.14 version - Start the Smart-NAV software and see how it behaves.
#5 Reboot and logon as Administrator
#6 Start the Smart-NAV software and see how it behaves again.
#7 Reboot the system and logon with your regular username.
#8 Start the Smart-NAV software and see how it behaves now.

Are there any differences?

you can also send email directly to us at: support@naturalpoint.com

Thank you,

Donald