No device detected under Vista 64bit - help

[tobyandzuzka]

I have a TrackIR 4, TrackClip Pro, Vista Ultimate 64bit (Intel Quad Q6700, Asus Striker Extreme 680i mobo), NVidia 8800 GTX, DirectX 10 (tried 9 too), and 2GB memory. TrackIR works fine on my XP machine (so the device is fine) but on Vista it installs the software but the driver isn't recognised. I've tried installing using the CD and also downloading the latest version (which is the same as the one on the CD). I tried installing the software with the device connected and unconnected. It said it couldn't verify the device signer but i selected the "install anyway" option.

With device unplugged, install 4.1.030 software (from cd)
After install plug in TrackIR (with/out TrackClip gives following same result)
Driver software installation in progress window appears above the tray. Clicking window shows NaturalPoint TrackIR 4 failed to install.
In device manager under USB controllers the driver appears with yellow warning triangle on the icon.
Properties dialog says
Location: Port_#0002.Hub_#0003 (tried several)

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

driver tab says
driver date: 06/12/2006
driver version: 3.2.30.0
driver signer: Not digitally signed

driver file is c:\windows\system32\DRIVERS\npusb64.sys

The TrackIR device has a blue flashing light at the bottom (if the TrackClip is plugged in the LEDs are red).
Can someone shed some light please? This is most vexing.

[VincentG]

Have you tried manually pointiong to the driver folder - within the TrackIR software installed?

the version you are using is 4.1.030 final B?

[tobyandzuzka]

wierdly enough it's started working. i don't know what i did different this time but i'm pretty sure it's just magic. i tried installing from the downloaded installer as i had already tried several times, but this time it worked.

many thanks for your response, vince. great product and great support.

[VincentG]

No issues, glad to help out.........

[Togakure]

Hi, I've vista 64 and I had the same problem. I've tried the CD drivers and the 4.1.034 beta.



I've install Version 4.1.030 - Final B and it work fine now.

[JimBear]

Vista64 problem also. Was working under XP and Vista 32bit.

The software version 4.1.034 beta installs. Plug in the device and I recieve the "found new hardware" box but it is unable to find a driver.
Pointing to either the driver sub folder in the Program Fils (x86)/natural point folder or the win/system32. Nothing is found by windows.

If I start the application it shows "No Device Detected"

TrackIR 4 Pro with the Vector Clip
S/N 042107

I am installing under the Admin account and have tried with UAC turned off and on with no positive results. This has been tested in all USB ports.

If someone has an idea it would be appreciated.

Thanks
James Bryan

[VincentG]

OK, it appears that there was an issue with the beta1 drivers, and a file got left out of the build, when they put the installer together. We have updated the beta software, and have tested it internally on Vista 64.

https://www.naturalpoint.com/trackir/06 ... nuals.html

TrackIR_4.1.034.beta.02.exe

[JimBear]

Outstanding! Thankyou for your hardwork and resolving this issue.

Truly appreciated

James Bryan

[VincentG]

No issues.......

[Espere312]

I got the same problem with TrackIR 5.0 (the newest version) on vista x64

...If I start the application it shows "No Device Detected"


other problem on Win XP: When I start TrackIR the application crashes without any warning...