TrackIR4 sudden death

[PUG128]

Hi all.

My TrackIR4 died suddenly during a Flight Simulator flight.

All leds gone dead and the software reports "No device found".

I've already checked the cable for bends or cuts but the cable is ok.
Of course I've already tried other USB ports in this computer and also on my laptop, but it won't come to life: all leds are off.

Any hints on what can I do ?

Regards

[VincentG]

Answered via email

[Valisk_61]

Same thing has happened to me. I've tried it on three different machines.

Looks like its died

[VincentG]

Please email the following information to support........

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

What version of Windows are you using?

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?