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Intermittant boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 2:42 pm
by mel1c
Sometimes the Triack IR4 does not initialize on boot up, sometimes it does. When it does not, there is no light at all. No error messages. Unplugging and plugging it in fixes it and then it works normally.
I uninstalled it in Device Manager and installed 4.1.035 software and the Track IR. Still have the same issue. I have not determined if there are other conditions that may dictate when this occurs.
Windows Vista
Plugged into USB port, not a hub.
Re: Intermittant boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 2:48 pm
by VincentG
Do you have the latest motherboard bios installed?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Re: Intermittant boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 4:06 pm
by mel1c
The computer is new from Dell a month ago, and I have not checked the bios.
The power save was already unchecked
Re: Intermittant boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 4:08 pm
by VincentG
In the Device Manager, are the drivers listed under USB, or NaturalPoint?
Re: Intermittant boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 4:37 pm
by mel1c
Natural Point
Re: Intermittant boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 4:41 pm
by VincentG
desktop/laptop?
have you tried an external USB hub?
Re: Intermittent boot problem - Track IR4 not detected
Posted: Mon Jul 28, 2008 5:14 pm
by mel1c
Desktop. I have not tried a hub, but can. It may take a while to tell if that fixes it, since it is an intermittent thing
Re: Intermittent boot problem - Track IR4 not detected
Posted: Tue Jul 29, 2008 7:55 am
by VincentG
OK, let me know
Re: Intermittent boot problem - Track IR4 not detected
Posted: Fri Aug 01, 2008 8:41 am
by mel1c
Update. I have done nothing, but it has been working normally for 3 or 4 days. If the problem reoccurs, I will try the hub
Re: Intermittent boot problem - Track IR4 not detected
Posted: Fri Aug 01, 2008 9:22 am
by VincentG
OK, sounds like a plan