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Hi, I have several cameras optitrack flex V100, but only one did not get started with the tool calibration, which may be due? What should I try?

thank you very much

Hello:

Can you please provide us with more information on your problem? We can't tell what you are describing.

Hi, my problem is that when I connect optitrack flex V100 camera directly to your computer through the USB cable, I can not see any picture through it when I run the tool of synch, whereas if I connect another room where I can see.

I do not know if will have something to do, but when I connect the camera to the computer, and run the tool of synch, do not light the 7-segment displays that are below the LED's.

Could it may be due?

thank you very much

Hello, again, also wanted to ask further questions, I explain: I have three cameras connected flex V100, and I've run the tool calibration, clocked a time, I caught a sequence, but in calculating the tab, I get an error it can not find a license, even though I previously with the tool optitrack activation of the license, I have successfully activated, it can be? What should I do?

thank you very much

Is you license for the Rigid Body/Point Cloud software, or the Arena software?

Is the licensed camera connected to the PC?

What version of Windows are you using?

Are you using a hub, or connected directly to the PC?

Is it working on another system?

Hi, I'm using the license of the software arena is, how do I obtain a license from the cloud of points?

The camera that I can not get image, is not to activate the license, is another.

I am using windows xp.

And connect the camera directly through the USB cable to the computer.

Told me they did some tests with the cameras in another pc.

Thank you very much for the help

The Tracking Tool software is a seperate license/application from the Arena software.

If you wish to use the Tracking Tool software, you will need to purchase the license seperately.

http://www.naturalpoint.com/optitrack/p ... rison.html

hello, I already have a license, but still can not get the image of previous camera when connected directly to your computer using the USB cable, or to initialize the 7-segment display; do that may be due?

thank you very much

If you are having camera issues, please email support, with your camera serial number, system specifications, software version you are using, and issue that you are having with the camera.

Hi, I have another problem, I have the software arena version 1.4 that I downloaded from the Web, I have activated the license, but when it comes to run it tells me the following message: "Failed creating the Direct3D device"; skewer to accept, and I get a warning message that says: "Failed to create empty document"; skewer to accept and closes the sand. What should I do?

thank you very much