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Vista install problems.
Posted: Tue Jul 07, 2009 3:53 am
by angryrussian
Hi all, having problems installing my TrackIR on Vista64.
Ive gone through all of the install instructions but when I start up the software the camera doesnt have the 3 dots showing on it like it used to on my xp install and it doesnt show any tracking when I get my track hat level with the camera. But the blue light at the bottom of the camera does flash every few seconds or so.
Any ideas on what could be causing it not to track?
Cheers guys
Re: Vista install problems.
Posted: Tue Jul 07, 2009 1:40 pm
by VincentG
What version of the TrackIR software are you using?
Connected directly to the PC, or thru a hub?
Re: Vista install problems.
Posted: Tue Jul 07, 2009 2:38 pm
by angryrussian
I'm using version 4 and i'm connecting it directly to my PC.
Re: Vista install problems.
Posted: Tue Jul 07, 2009 2:41 pm
by VincentG
Version 4 - Build ?
Re: Vista install problems.
Posted: Wed Jul 08, 2009 3:31 am
by angryrussian
It's 4.1.028
Re: Vista install problems.
Posted: Wed Jul 08, 2009 11:55 am
by VincentG
You will need to download and install the latest version of the TrackIR software, as Vista 64-bit support wasn't available until at least version 4.1.030
Re: Vista install problems.
Posted: Wed Jul 08, 2009 12:31 pm
by angryrussian
Ive installed version 4.1.037 but am still getting the same problem.
My track clip still is not tracking. It's saying under device info that no device is found each time i start TrackIR. It was saying this before I updated to 4.1.037 aswell.
Re: Vista install problems.
Posted: Wed Jul 08, 2009 12:49 pm
by VincentG
If you look in the system device manager, do you see the TrackIR listed there?
Have you tried reinstalling the hardware (move USB ports, and install the sdrivers with the latest software)?
Re: Vista install problems.
Posted: Wed Jul 08, 2009 2:46 pm
by angryrussian
Ahh, got it all sorted now.
The drivers for the camera needed updating.
Cheers Vincent