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Leaky housing or faulty IR shields

Posted: Tue Jul 21, 2009 3:35 am
by FredEx
I was reading the topic on leaky housing and saw almost the same images as the ones with faulty IR shields.

Can someone diagnose and confirm my problem.? I guess it's the IR shields.


Image

Image

Thank you.

Re: Leaky housing or faulty IR shields

Posted: Tue Jul 21, 2009 9:19 am
by Seth Steiling
It's a faulty IR shield. Please contact us at support@naturalpoint.com to get your unit repaired.

Re: Leaky housing or faulty IR shields

Posted: Tue Jul 21, 2009 10:10 am
by FredEx
I bought my TrackIR at Simware simulations in Brussel, Belgium (simw.com).

Of course your support@naturalpoint.com redirects me to them. But they are not so fast in replying as you guys are.