Driver install problem

[Clayp]

Trying to install the latest 5.0 final b drivers for my TIR5 and having this problem..I D/L the driver from here to my desktop.I uninstall the TIR and drivers etc,clean the registry.I then click on the 5.0 final b exe it goes thru the install process and when I check in the device manager it has installed a driver from 4/11/20007-2.41.0.0.....What gives????

[Seth Steiling]

Are you using the 5.0 software with a TrackIR 4 or TrackIR 5 device?

[Clayp]

[quote=NaturalPoint - Seth]Are you using the 5.0 software with a TrackIR 4 or TrackIR 5 device? [/quote]

TIR5 Sir....

[Seth Steiling]

I just checked, and that is the correct driver for both TrackIR 4 and 5. They share the same driver.

[Clayp]

[quote=NaturalPoint - Seth]I just checked, and that is the correct driver for both TrackIR 4 and 5. They share the same driver. [/quote]

What driver is correct? The one from 2007,how can that be?It dosent work with that driver installed...

[Seth Steiling]

I'm not sure what your installation problem is--if you could describe that more fully, that would be helpful. (At what point in the process is it failing? What message are you getting? etc...) But, the correct driver is installing, so that is not the cause of your problem. TrackIR 5 has a different INF file, but the same driver.

[Clayp]

[quote=NaturalPoint - Seth]I'm not sure what your installation problem is--if you could describe that more fully, that would be helpful. (At what point in the process is it failing? What message are you getting? etc...) But, the correct driver is installing, so that is not the cause of your problem. TrackIR 5 has a different INF file, but the same driver. [/quote]

Well sir I will not argue with you I'm sure you know what you are talking about..Then the problem is my tracker has stopped working..I suppose its junk now..Thanks for your help..

[Seth Steiling]

If you can detail the process--how it's not working, what you're trying to accomplish, where in the process it's failed, etc.--we can hopefully help troubleshoot what's going on. There are other issues, besides a corrupted driver install, that could be contributing to your problems. But, if you don't explain your troubles more specifically, we can't help you. If you own a TrackIR 5, it is less than a year old, which means that it is still under warranty. So, even if it has failed, you can get it replaced.

[Clayp]

[quote=NaturalPoint - Seth]If you can detail the process--how it's not working, what you're trying to accomplish, where in the process it's failed, etc.--we can hopefully help troubleshoot what's going on. There are other issues, besides a corrupted driver install, that could be contributing to your problems. But, if you don't explain your troubles more specifically, we can't help you. If you own a TrackIR 5, it is less than a year old, which means that it is still under warranty. So, even if it has failed, you can get it replaced. [/quote]

Ok sir here is what happened...I was flying il2 offline yesterday afternoon and the TIR5 was working fine..I shut down the system and had dinner etc and went back online in the evening to fly with my virtual group..The tracker would not work,no tracking movement at all and only one green light shows when it is on.I unplugged the tracker and plugged it into another USB port rebooted and it still wouldnt work.Reinstalled the software rebooted and it still wont work..I dont know how else to describe it.Its still not working.

[Seth Steiling]

OK, that information sheds more light on the situation. I think it will be best for you to send an email to support@naturalpoint.com describing what happened. Our support manager will work out a solution and, if need be, get you a replacement unit. Please include your camera's serial number in the email.