TIR software tack a long time to launch

DeeJay
Posts: 6
Joined: Wed Mar 31, 2010 4:22 am

TIR software tack a long time to launch

Post by DeeJay »

Hi !

I have a TIR3+VE with the last software (for TIR3) version ...

And since few weeks (no hardware or driver change), it takes a long time to run ... and when I stop it (close the software), the TIR hardware dosn't goes off (status light and IR DEL still on) !?

Any idea how to fixe that ... I already try many uninstall and reinstall ...

EDIT:

I try that: http://forum.naturalpoint.com/forum/ubb ... #Post13696

issue still present !!!

Thank for the help !
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TIR software tack a long time to launch

Post by VincentG »

What version of the TrackIR software are you using?

What version of Windows?

Are you running any other applications, in the background?

What is the size of each profile you have, located in the profiles folder (Program files\naturalpoint\TrackIR\profiles)?
DeeJay
Posts: 6
Joined: Wed Mar 31, 2010 4:22 am

Re: TIR software tack a long time to launch

Post by DeeJay »

Sorry for the delay !

I have suppressed and rebuild the profile ... there is no more trouble at the launch now ! :grin:

... But still an issue when I close the software ... the hardware doesn't goes off !?! :confused: :(


Here is some information ... I hope it'll be enough ;)

Image

Image

Image

PC Wizard 2009 Version 1.911
------------------------------------------------------------------------------------------

Owner: GAME
User: GAMER_1
Operating System: Microsoft Windows XP Professional 5.01.2600 Service Pack 3
Report Date: lundi 12 avril 2010 at 08:07

------------------------------------------------------------------------------------------


>>
> Mainboard : Asus P5KC
> Chipset : Intel P31/P35
> Processor : Intel Core 2 Duo E8600 @ 3333 MHz
> Physical Memory : 2048 MB (2 x 1024 DDR2-SDRAM )
> Video Card : NVIDIA GeForce GTX 260
> Hard Disk : HDS722580VLSA80 (82 GB)
> Hard Disk : MAXTOR (320 GB)
> DVD-Rom Drive : TSSTcorp CDDVDW SH-S203B
> DVD-Rom Drive : ELBY CLONEDRIVE SCSI CdRom Device
> Monitor Type : P910+ - 18 inches
> Network Card : L1 Gigabit Ethernet 10/100/1000Base-T Controller
> Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
> DirectX : Version 9.0c (septembre 2009)
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TIR software tack a long time to launch

Post by VincentG »

Are you connected directly to the PC, or using a hub?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
DeeJay
Posts: 6
Joined: Wed Mar 31, 2010 4:22 am

Re: TIR software tack a long time to launch

Post by DeeJay »

[quote=NaturalPoint - Vincent]

1- Are you connected directly to the PC, or using a hub?

2 - Have you tried turn off any kind of power save feature for your USB ports?[/quote]

1 - Directly to the PC

2 - I do confirme : Power saving OFF (box uncheck) !

...
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TIR software tack a long time to launch

Post by VincentG »

Do you have the latest motherboard bois installed?

Do you have an external USB hub, with it's own power supply?
DeeJay
Posts: 6
Joined: Wed Mar 31, 2010 4:22 am

Re: TIR software tack a long time to launch

Post by DeeJay »

Do you have the latest motherboard bois installed?

YES

Do you have an external USB hub, with it's own power supply?

YES
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TIR software tack a long time to launch

Post by VincentG »

Have you tried connecting the TrackIR device, to your USB hub?
DeeJay
Posts: 6
Joined: Wed Mar 31, 2010 4:22 am

Re: TIR software tack a long time to launch

Post by DeeJay »

YES ... but long time ago... I'll make another try ... I'll keep you advice !

THX Vincent for your help !
DeeJay
Posts: 6
Joined: Wed Mar 31, 2010 4:22 am

Re: TIR software tack a long time to launch

Post by DeeJay »

... I tried all other USB ports ... Same problem ! :(

...?
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