TrackIR v5, Camera SDK beta not detecting?

[opusgames]

Does the new beta SDK work with the TrackIR v5 camera? When I build and run any of the samples in the SDK (for example, the SimpleCameraTest), it doesn't detect the TrackIR camera.

The TrackIR does work fine when running the TrackIR test software.

I know our company is trying to get the formal TrackIR SDK, but until then I was told the new Camera SDK should work. Any clues?

Thanks for any help!

- Doug

[beckdo]

Hey Doug,

The new Camera SDK works with all our devices. A fresh install of the Camera SDK followed by running the SimpleCameraTest yields the following:

Code: Select all

==============================================================================
== Camera Library Camera Test                             NaturalPoint 2010 ==
==============================================================================

Waiting for cameras to spin up...complete

Cameras:
Camera 0 >> TrackIR 5 #88459

OptiHubs:
None


return key to exit...

I would also recommend checking out the SegmentMode and VectorTracking examples with TIR5.

Work with support to determine why your device isn't being detected.

[opusgames]

Thanks for the reply... still getting the same problem, but I'll try it on a different computer and see what happens. If the issue persists, I'll chat with support.

- Doug

[Birch]

* Check and make sure the TrackIR is using the following driver : npusbio.sys version 2.50.

If its npusbio.sys version 2.41 or npusb.sys 3.x then it needs to be updated. You can do that by pointing it to the /drivers subfolder of the Camera SDK.

* Which version of the TrackIR software do you have installed?

* Also make sure the TrackIR software is not running minimized in the task bar or as a tray icon when using the Camera SDK. Only one application can access cameras at a time.

[StreetRat]

Hi

Unfortunately im having the same problem

After the SimpleCameraTest came up with
Cameras: None
OptiHubs: None
the first time, i replaced all npusbio.sys with the newer 2.5 version to make sure they were all correct and still then it came up with the same thing.
Im running TrackIR software 5 (build 6225) and OptiTrack_Camera_SDK.1.0.0.Final
I am running Visual C++ 2010 Express so i had to convert the files, but the examples run, they just dont find the camera.

[Birch]

There have been problems in the past with customers trying to use Visual Studio Express withthe SDK, so that is a possible source of problems. We would recommend using the full version of Visual Studio.

Also, you'll want to make sure the TrackIR software is not running at the same time as your SDK application. Use the task manager to double check that it shut down completely.

Lastly, if the above do not help please contact support@naturalpoint.com so we can send you a compiled version of one of the sample applications that we know works. That will help determine whether its a compiler issue or perhaps a system issue.

[StreetRat]

Thanks for the reply, after trying again with the full version of Visual Studio, still the same result.

Ill contact support and see if its something else with my computer thats causing the issue

[StreetRat]

This is a quick follow up in case others have a similar problem.

I have the trackir plugged into the double usb connector thing on the track clip pro and have been using it like that to save a usb slot.
I unplugged both, and plugged them back in and the sample software didnt work, i then unplugged the trackir from the track clip pro and plugged it in to its own usb slot, and windows came up with the found new hardware box.
After that i plugged the trackir back into the track clip pro and the sample software and examples started working.
It seems that windows never fully installed the trackir, im guessing, because it was always plugged into the track clip pro.

If anyone else is having problems with software not finding the camera, try plug it into its own usb slot if you have it plugged into the track clip pro