TrackIR_4.1.038.beta.03 NOrton Anitvirus removes exe

[AKA_Clutter]

After installing TrackIR_4.1038 Beta 3, Norton 360 removes the TrackIR.exe files. A message from Norton states that SONAR has determined this to be high risk.

1) is there a simple way of getting Norton to let this through, and 2) Can Natural Point point this out to Norton.

Thanks!
Clutter

[Birch]

It would be helpful if you were able to post the exact Norton Product and its Version along with a screenshot of this occurring.

[AKA_Clutter]

I just downloaded Beta 4 and still have the same problem. I don not have this issue with Version 4.1036.

I am using Norton 360, Version 4.3.0.5

I do have a screenshot, but can seem to find out how to upload it to this site. Basically what I get is a Notice that states "SONAR has removed security threat trackir.exe. Your computer is secure."

[VincentG]

support@naturalpoint.com

Do you see this issue, with the TrackIR 5.1 software?

[AKA_Clutter]

I just downloaded the 5.1 Beta 2 software and I do NOT see the problem described above. The TrackIR 5 software loads find. However, it does not detect my Track IR 3. After going through the detection stage, it reports "no device detected".

I have tried the trouble shooting steps of shutting down the software, unplugging the TrackIR 3 (and pro Clip), and then plugging it back it. The software does not see it. The Device Manager does show the TrackIR 3 as a device.

I have also tried rebooting to no avail. Any suggestions to get the Track IR 5 software to recognize the Track IR3?

Thanks,
AKA_Clutter
(Running Windows 7 - 64 bit)

[VincentG]

What does the device manager detect the TrackIR 3 as?

[AKA_Clutter]

The Device Manager list it as NaturalPoint TrackIR 3.

It has the properties of
Device Type - NaturalPoint Devices
Manufacturer - NaturalPoint
Location Port_#0004Hub_#0009

Driver date 4/11/2007
Driver Version 2.41.0.0