Smartnav crashes on window 7 ultimate pc

[certifiedtek3]

Hi,

I cant even use my smart nav version 3 device I tried the past 2 driver packages same problem.
I get this error and asks to close application.

Problem signature:
Problem Event Name: APPCRASH
Application Name: SmartNAV.exe
Application Version: 3.2.37.0
Application Timestamp: 4d41ffb2
Fault Module Name: OLEAUT32.dll
Fault Module Version: 6.1.7600.16567
Fault Module Timestamp: 4bbc2f3d
Exception Code: c0000005
Exception Offset: 00008795
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e7c5
Additional Information 2: e7c52a8d0f5cf05b99884cbbf1a40feb
Additional Information 3: 365d
Additional Information 4: 365d07da2b806582ae96b573c73b9d7a

[NaturalPoint - Mike]

Is this Windows 7 64 or 32 bit?
Is this a new or recently upgraded computer?

[certifiedtek3]

This is the same pc I used it before however
I installed Vista Ultimate with sp1 and now I think it doesnt
like sp1 oleut32 file in error message.

I think I have to redo my whole install w/out sp1 hope this gets driver gets patched.

[NaturalPoint - Mike]

Have you updated Vista to SP2? I've tried the software on Vista SP1 as well as 7 ultimate 32 and 64 bit, and I have had no issues there.

Try running full updates on the machine (Vista SP2) and any runtime libraries you may have, as well as running the smartnav installer with the run as administrator option. XP SP3 compatibility mode may help as well.