Insight VCS and MotionBuilder 2.4.0 plugin problem

[CanopyVFX]

Hello, I've just updated to the MotionBuilder 2.4.0 plugin which has fixed a couple of issues for me, however my insight vcs camera will not orient correctly inside motionbuilder, it just locks at 0,0,0.

I see there are a couple of other people with this issue and I thought I should just put my oficial support request in.

My setup is as follows:
- Arena 1.7.1 with 18 x v100 cameras
- Insight VCS camera system
- MotionBuilder 2011 64bit with Optitrack MotionBuilder 2.4.0 plugin.
- Streaming 1 skeleton and 1 rigid body to MotionBuilder

Everything is working as expected, except for the camera rotations not working at all, and camera offset position (which I know can be changed manually). The rotation is the most important thing, my camera rotations are locked at (0,0,0).

I've tried all the things in this post regarding translation and rotation smoothing to no avail.

I also know this isn't a MotionBuilder issue as the previous version of the plugin, 2.3.0, had camera rotations working fine. I don't want to go back to that version of the plugin as I had the problem with the actor being in the wrong position and parented weirdly to a rigid body. This problem is not present in 2.4.0

Thanks, I hope a solution can be found very soon, I need this up and running properly in under a week!

Cheers,

Adrian.

[DonBurroni]

There is a new MotionBuilder plugin out next week to address this I have similar problems, with 100v2 cams.

Bit of piece of mind for you, your not going mad.

All the best
Burroni

[CanopyVFX]

Thanks for the reply. Hopefully this gets sorted soon.

[NaturalPoint - Mike]

Canopy -

We have a new version of the MotionBuilder plugin in development after the finalization of the new arena and tracking tools versions. If you need something sooner than this, please send an email to support@naturalpoint.com, and we may be able to assist you.

[Airbag]

Thanks Mike... I found a work around for the last version of the plugin that seemed to be ok. I can wait until the official release.

Cheers,

Adrian

[MikeHedges]

Hi Airbag,

I Still have the issue running the latest version of the plugin, can I ask what was your work around. This is beginning to to my head in.

Thanks

Mike

[NaturalPoint - Mike]

Mike -

What is the exact nature of the issue you're having?