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Update installation problem

Posted: Sat May 28, 2011 9:19 am
by EasyPC
Hi, Ive been using TrackIR v.5.0.300 for some time now with no problems. Just downloaded and tried to install v.5.1.3 but during the uninstall routine I get a message saying that 2 locked files, TrackIR5.exe and NPClient.dll, can't be removed. I clicked on the ignore buttons and completed the installation. However I still appear to have version 5.0.300 (build 6225) installed. Should I try again and manually remove those two files. Many thanks

Re: Update installation problem

Posted: Tue May 31, 2011 4:58 pm
by NaturalPoint - Mike
Hello -

Try uninstalling it and manually deleting the TrackIR directory, then reinstalling. If the TrackIR5.exe file was ignored during installation due to it already existing, it would not change the reported version.