forums.naturalpoint.com

Hello. I'm a newcomer to this device and software so please excuse my general ignorance.
I've set up the camera and I'm impressed with the accuracy and configuration options of the device but I can't get it to work consistently well with the DwellClicker software even though I installed both together from the same CD. The SmartNav software tells me that the DwellClicker is incompatible with the version I'm running. I see that I can download driver upgrades. Can you point me to a combination of versions which will work effectively, please?

What type of camera do you have, a SmartNav AT or EG?

The kit was bought in 2008, I think and has sat in a cupboard until I unearthed it. It looks far more like the camera in the TrackIR section of your website.

There should be a serial number located on a sticker on the bottom of the camera. Could you email that to support@naturalpoint.com? We can look it up based on that.

Hello Mike
sorry for the delay - out testing in schools...
Serial no. *Removed*
Regards
Peter

This unit is an EG model, which is not compatible with dwell clicking. The AT model is required for use with the dwell click feature.