Search found 579 matches

by steven.andrews
Mon May 04, 2015 11:54 am
Forum: Camera SDK
Topic: Detect IR filter switch
Replies: 3
Views: 1689

Re: Detect IR filter switch

Hi JeDi, When used with the V120:Slim, the Camera SDK will always return true for IsFilterSwitchAvailable . It will also attempt to control the filter switcher if you try to set IR or visible spectrum, even if the filter switcher is not physically installed. This is because the V120:SLIM is an a-la-...
by steven.andrews
Mon May 04, 2015 9:58 am
Forum: Camera SDK
Topic: Detect IR filter switch
Replies: 3
Views: 1689

Re: Detect IR filter switch

Hello JeDi, The IsFilterSwitchAvailable operation is only supposed to report true if the filter switcher is present in the device. Could you please provide us with the camera model and serial number so that we can investigate this? Thanks, Steven -- Steven Andrews OptiTrack | Customer Support Engineer
by steven.andrews
Mon May 04, 2015 9:22 am
Forum: Motive
Topic: doc "Trim Tails"
Replies: 3
Views: 1489

Re: doc "Trim Tails"

Hello mariano_mena, When markers are occluded, there can sometimes be a spike in the curve around the edges of the gap that is produced. When this spike exists in the curve, doing any kind of gap filling on the marker may produce some slight noise in the filled data, caused by the spike itself. The ...
by steven.andrews
Wed Apr 29, 2015 10:24 am
Forum: Motive
Topic: Skeleton, customized
Replies: 1
Views: 858

Re: Skeleton, customized

Hello mariano_mena, Unfortunately, there is no way to generate a blank skeleton as you are asking. When you select the existing markers, are you selecting only the markers that are part of the default skeleton setup? Doing so should allow the skeleton to be created, correctly, based only on those ex...
by steven.andrews
Wed Apr 29, 2015 10:04 am
Forum: Insight VCS
Topic: VCS maya plugin
Replies: 3
Views: 3663

Re: VCS maya plugin

Hi Eugene, I sent an installer for the plugin 7 days ago, but it's possible your email may have filtered out my message. I will be responding to you through your ticket, again, right after I submit this message. Could you please check your spam folders to be sure that my communications are coming th...
by steven.andrews
Wed Apr 29, 2015 9:08 am
Forum: Motive
Topic: Invalidate Markers Below Floor recommendation
Replies: 1
Views: 834

Re: Invalidate Markers Below Floor recommendation

Hello bteitler, Thank you for this feedback. We may not have encountered this, and I agree that it could be improved to avoid confusion. I will be verifying this behavior and will forward this recommendation to our development team. Best regards, Steven -- Steven Andrews OptiTrack | Customer Support...
by steven.andrews
Tue Apr 28, 2015 9:14 am
Forum: Motive
Topic: compile .C file Include library using mex - error LNK2019: u
Replies: 3
Views: 1615

Re: compile .C file Include library using mex - error LNK201

Hello Or,

It looks like you've gotten your code to compile successfully. I'm glad your project is now working.
Best of luck with your work.

Cheers,
Steven
--
Steven Andrews
OptiTrack | Customer Support Engineer
by steven.andrews
Mon Apr 27, 2015 3:57 pm
Forum: Motive
Topic: compile .C file Include library using mex - error LNK2019: u
Replies: 3
Views: 1615

Re: compile .C file Include library using mex - error LNK201

Hello Or, When compiling a library that uses the NPTrackingTools.h header file, you will also need to link NPTrackingTools.LIB. If you do not link NPTrackingTools.LIB, you will get undefined symbols. This appears to be the issue you are running into here. I hope this information helps you to compile...
by steven.andrews
Mon Apr 27, 2015 3:42 pm
Forum: Camera SDK
Topic: Detecting laser pointer with Flex 13
Replies: 1
Views: 1267

Re: Detecting laser pointer with Flex 13

Hello mysterion, I received your support tickets over this past week and have tried to provide you with some of the samples and information you are requesting. Is there any chance my responses have been going to your spam folder? If you could check the status of your tickets, I hope you will see my ...
by steven.andrews
Tue Apr 21, 2015 1:05 pm
Forum: Insight VCS
Topic: VCS maya plugin
Replies: 3
Views: 3663

Re: VCS maya plugin

Hello eugene, Thank you for contacting us regarding your VCS purchase. I hope you'll have as much fun using this system as I do. In the coming weeks, we plan to release a version of the plugin that will work with Maya 2015. In the meantime, if you could submit a ticket through our support portal at ...