Search found 718 matches

by steven.andrews
Thu Apr 07, 2016 12:00 pm
Forum: Motive
Topic: unable to find skrleton markers
Replies: 5
Views: 18386

Re: unable to find skrleton markers

Hello stoicastanciu, Thank you for reaching out to the community regarding your skeleton creation issue. I have seen this error several times, and it has almost always had something to do with the calibration. When you calibrate your cameras, it is necessary to make sure the OptiWand size setting, i...
by steven.andrews
Wed Mar 30, 2016 1:28 pm
Forum: ARENA & Expression
Topic: Motion Builder head rotation record
Replies: 3
Views: 17486

Re: Motion Builder head rotation record

Hi Simo,

Thank you for that additional information. This sounds like it may be a MotionBuilder workflow issue.

If you could open a ticket with us a help.naturalpoint.com, I would like to troubleshoot with you a bit there.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
by steven.andrews
Wed Mar 30, 2016 1:10 pm
Forum: Motive
Topic: Generating precise local coordinate system for a rigid body
Replies: 5
Views: 8992

Re: Generating precise local coordinate system for a rigid b

Hello dlgaudet, Rigid Body editing is something that we are looking to improve, so we hope to provide better tools for this in the next couple of versions. Better tools for calculating and placing the Rigid Body's pivot point may help to address difficulties in this setup. I will put in a feature re...
by steven.andrews
Wed Mar 30, 2016 12:33 pm
Forum: Motive
Topic: marker connections
Replies: 2
Views: 2233

Re: marker connections

Hello Gelo, Thank you for sharing this question here. I am also a fan of having something between the markers to make labeling mistakes more visible. The current versions of Motive do not have any features like this. Motive 1.10 will be available soon, however, and will contain colored connections b...
by steven.andrews
Fri Mar 25, 2016 2:30 pm
Forum: ARENA & Expression
Topic: Motion Builder head rotation record
Replies: 3
Views: 17486

Re: Motion Builder head rotation record

Hello kicsisimo, Thank you for reaching out to the community for support. Could you provide some more information regarding your workflow? Are you recording in ARENA or MotionBuilder, and where are you observing the head movement? If you could provide a detailed step-by-step of your process, with sc...
by steven.andrews
Fri Mar 25, 2016 11:32 am
Forum: Motive
Topic: Tracking Data export: timeline fault and unusable datas
Replies: 3
Views: 2929

Re: Tracking Data export: timeline fault and unusable datas

Hello barneygumble, Thank you for reaching out to us regarding this behavior. It is hard to say if you are experiencing the odd timelines in your takes because of the workflow or some other issue. We will be testing this to see if we can replicate the issue. Could you please give a step-by-step desc...
by steven.andrews
Wed Mar 23, 2016 4:05 pm
Forum: Motive
Topic: no ground plane
Replies: 6
Views: 6322

Re: no ground plane

Hello wolfgangp, Since you are receiving exceptional calibration results, it would be useful for me to take a look at your data. Could you please open a Support ticket with us at help.naturalpoint.com , and provide a recording (.tak) of your Calibration Square as it sits in your volume? Best, Steven...
by steven.andrews
Mon Mar 21, 2016 2:58 pm
Forum: Motive
Topic: Finding camera properties after take
Replies: 1
Views: 2185

Re: Finding camera properties after take

Hello msb, When you load a .tak, Motive is updated with the settings you mentioned. If you open your Cameras pane after loading a Take, the camera and system settings shown will reflect the Exposure, Threshold, Frame Rate, Point Cloud Engine, etc from the time of capture. Cheers, Steven -- Steven An...
by steven.andrews
Mon Mar 21, 2016 2:37 pm
Forum: Motive
Topic: Experience with very long takes (~100 min)
Replies: 1
Views: 1877

Re: Experience with very long takes (~100 min)

Hello msb, Thank you for reaching out to the community regarding the recording of large files in Motive. A couple of versions ago, we did some development to improve the reliability of Motive when recording long takes. The last this was tested, I believe we had recorded takes that were hours in leng...
by steven.andrews
Thu Mar 17, 2016 11:14 am
Forum: Motive
Topic: Generating precise local coordinate system for a rigid body
Replies: 5
Views: 8992

Re: Generating precise local coordinate system for a rigid b

Hello Craig, Thank you for using OptiTrack and thank you for reaching out to us regarding your questions. There are tools available that allow you to adjust the position and orientation of the rigid body's pivot point. I would suggest a workflow in which you snap the pivot point to a marker that is ...