TrackIR 4 has stopped working

[GmanM]

Hello to all,
I am also having the similar problems.
Almost verbatim with what Jeff Lee wrote.
I had a bit of trouble to begin with, ran the regedit program and all was fine for several weeks.
By fine, I mean that sometimes it would not come on, I would unplug it, wait 30 seconds and plug it back in.
And even when I unplugged it from the USB port (not a hub), I still got the tones from XP Pro telling me a USB hardware had been disconnected/reconnected.
About a week ago, I got the same faint red light that never changes from the time the power button is pushed to the time the computer shuts down.
If I dis-connect there are no tones, same for re-connect.
Upon checking the setupapi.log, I also found 10 files marked setupapi.log.0.old thru setupapi.log.9.old ( nobody else mentioned that )

So I will also send a copy to Rick and stand by for further information.
In two threads I have not seen any repairs for this problem listed only replacements.

Serial #044675
Sys specs:
Intel P4 3.0 Ghz
800 FSB
2 gigabytes RAM
60 Gigabytes 7000 rpm HDD
30 Gigabytes 10,000 rpm SATA HDD
GEforce 5900 Ultra GPU
Windows XP Pro SP2

Thanks ahead for any help, I need to get my TIR back up and running.

Best Regards / GmanM

[Brake6]

Here is another one with the same problem. It worked fine for 2 months until the computer freezed and I had to turn it of on the power button.

After that the TrackIR device is not detected by the software. Have uninstalled/installed the software multiple times.

If it will broke upon a hard restart, I don't dare to spend another $230.

Anyone know how long the warranty is?

//Brake6

[rodom]

The warranty is 1 year. If you are having the same issues send me your setupapi.log file from your windows folder.

[Shepski]

Hi guys,

Same problem for me... worked great for a few months but now my TIR 4 has a very faint red light and is not detected when I run the TIR software. I have uninstalled and reinstalled and tried different USB ports with no joy.

My file is on it's way Rick.

Cheers,

Mark

[ May 08, 2006, 12:36 PM: Message edited by: Shepski ]

[Jeff Lee]

My problem was hardware, not software or setup.

After a bit of back and forth, I got NaturalPoint to provide me with an RMA so that I could return my unit.

I just got my replacement TrackIR; it works fine.

I'm back in business!