PC locking up while gaming w/smartNAV

[neodog76]

Can I install the trackIR software while my old unit is connected?

[kevin]

Yes, for the older unit use TrackIR version 3.13

for newer use version 4.

[neodog76]

The trackir software v3.13 won't run my older unit. Still froze with new Smartnav. I have returned my newer unit using the 30 day money back trial. I'll be trying other options for gaming. How will I know when you've recieved the unit back? Thanks for your help. Chris

[kevin]

A credit will show up on your account when we have processed the refund. I think if you would have given the unit some more time, with the TrackIR4 software you would have been happy. The tracking is far more accurate than the older units.

[neodog76]

The tracking is fine. It's the PC freezing while gaming with unit on is the issue. New unit or not.