My TrackIR 4 Pro No device detected

[D4962]

Hey, i finally got my System re-done, and got the technician to test my Hardware and the TrackIR, and he says that my system is fine. It is still doing the same problem, working for a few minutes then constantly cutting out, saying no Device detected.

Where abouts is the Serial Key, and if i can't find the reciet, can i just use my Bank Statement as Proof of Purchase?

Also a phone number i can use in Aus would be much more helpful then constantly waiting for replies in Forums. Thnx.

[VincentG]

We do not have an Australian contact number.

The serial number should be located on the end of the USB cable, or within the TrackIR software -> Main Tab -> Device info