Install Problems

[frostynz]

Hi Folks,

I did see a previous post on this but not a solution. I cant seem to install the software for some reason.

I have tried both 4 & 5 beta D/L as well as the other 5 driver. I get the error ...80040707 or similar. I have tried downloading with no firewall/AV etc and run programme as an administrator to no avail.

I have a new Track IR 5 with mic clip. I am running Vista64 and using a 480GTX video card.

I did notice my camera # 152792 so I dont know if this is a party stopper.

Regards Dave

[frostynz]

Hi again,

I have tried booting in safe mode as well .... does anyone have any suggestions please?

Regards Dave

[NaturalPoint - Mike]

Could you post the exact error message you're getting on install?

[frostynz]

Hi Mike

the error that keeps coming up is:

Error Number: 0x80040707
Description:

I have read the 3 pages of threads relating to this problem and except for a re-install of Windows (which I cant do at present) I am unaware of any other work arounds.

Regards Dave

[NaturalPoint - Mike]

If you are comfortable viewing your system registry, could you take a screenshot of the keys located at the following:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

If you have difficulty posting a screenshot on these forums, you can also e-mail it to support@naturalpoint.com.

[frostynz]

will do when I get home from work Mike.

thank you for your assistance to date

Regards Dave

[frostynz]

I have emailed the picture through Mike