My cameras are show this in status log. Is this normal or do I have a problem?
red circle with X in it :camera dropped frame
yellow triangle : packet header crc fail
:invalid packet received
: packet length failed
Thank you in advance
Jack
camera status log ?
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: camera status log ?
Hi Jack,
I am sure we can figure out what is going on here. What cameras are you using? How many cameras do you have? Could you describe your setup?
I am sure we can figure out what is going on here. What cameras are you using? How many cameras do you have? Could you describe your setup?
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: camera status log ?
I am using 12 V100 R2 cameras. Cameras are set up with standard set up of proper length cables from natural point and 2 opti track hubs.
Re: camera status log ?
So are you guys at natural point seeing this as well?
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: camera status log ?
Hi Jack,
There could be a number of hardware related issues affecting this from your USB port to the actual camera itself. I invite you to submit a ticket at help.naturalpoint.com and we can troubleshoot further via email or over the phone.
Best Regards,
There could be a number of hardware related issues affecting this from your USB port to the actual camera itself. I invite you to submit a ticket at help.naturalpoint.com and we can troubleshoot further via email or over the phone.
Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: camera status log ?
Ok I will send in a report.
Re: camera status log ?
Was there a solution to this issue that can be shared here? We're seeing similar output in our logs and are trying to diagnose the problem.
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