Trackir 5 Unknown Device in Device Manager.

[WolfSoldier]

This is the first time I have had this problem. I had my Trackir for over a year and a half now. Three days ago, it just started to be an Unknown Device in the Device Manager. When I start up the program, it no longer ask me to run as administrator, but before, it use to. The red LEDs on my trackclip pro still work.

If I haven't provided enough information, then please just ask for more,

Thank you,
WS.

[MikeWitham]

Hello,

Not having to run the software as an administrator was done intentionally. It was part of the 5.2.2 to 5.3 update.

Did it work with 5.4.1 for a while and then stop working? What happens if you move it to another USB port?

Regards,

[Conner_14]

I am having the same issue. I actually got my Track IR yesterday and it worked fine.

-I have the latest software and have reinstalled it the way that is recommended in the manual.
-I have updated all of my 'Universal Serial Bus Controllers' in my device mangers.
-I have tried all of my USB ports
-I have had Windows try to update the drivers by having it search my computer and the internet for a driver update and came back with nothing.

Just like the OP the red LEDs on the clip are working.

Any suggestions would be appreciated.

p.s. I am using Windows 10 64 bit

[MikeWitham]

Hello,

It seems that Windows updates are kicking out the drivers for some users. If you go into the device manager you should be able to right-click on the unknown device and update the driver software. Instead of having Windows look for a solution itself, please select the browse my computer option. The default location for the drivers is C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64. If the drivers are not in that location, please reach out to me at help.naturalpoint.com and we will get you what you need.

Regards,

[Armin Tanzarian]

I followed the instructions of your post "Sun Apr 10, 2016 12:54 pm" Windows found the driver at that location, but can not be installed, find a problem. Only gives me a option button, "close".

need help.

Tanks in advance

[MikeWitham]

Armin Tanzarian,

Please start a ticket with me at help.naturalpoint.com. This may take a little more work than the standard problem. I'd be more than happy to dig into this for you.

Regards,