TrackIR 5 Freezes

[Tyrion]

Hello

For a couple of months now, I'm running into this very annoying problem:

Running Microsoft Flight Simulator 2024, TrackIR 5 randomly freezes when paused or when not detecting the TrackClip.
The software is completely frozen en unresponsive. It will not unpause (or pause when this happens with the unit unpaused) and it will not track anything. The LED's on the device also don't change status.

The only way I've been able to get it to respond again, is to quit the TrackIR application completely (the LEDs STILL don't change),
and restart it again (now the LEDs change again, and the unit starts tracking again). But since MFSFS2024 doens't trigger detection in TrackIR 5 when it's already running, I'm left to complete the flight without TrackIR.

This is extremely annoying and sometimes leaves me with a completely unusable camera position in game.

Is there a known fix for this problem? I'd love to get this solved!

[jillian.smythe]

Hi Tyrion,

Is your TrackIR connected directly to a USB port on your motherboard? We do not recommend using USB hubs or extenders. You may also need to modify your computer's settings to ensure that the computer isn't turning off power to the USB port:

1. Right click on the start menu and select Device Manager.
2. Locate Universal Serial Bus controllers.
3. For each item in this list with the word “hub” in its name, double click on the item and go to the Power Management tab.
4. Uncheck the option “Allow the computer to turn off this device to save power” and press OK.
5. Repeat for all USB hub devices.
6. Restart the computer.

If that didn't resolve the issue, follow these steps

1. Open Control Panel and navigate to Control Panel
2. Select All Control Panel Items
3. Open Power Options.
4. Click "Change plan settings."
5. Click "Change advanced power settings."
6. Find USB settings > USB selective suspend setting in the list, and ensure that it is set to disabled.
7. Press OK and reboot your computer.

Kind Regards,

[Tyrion]

Thanks for the reply, I'll try that!

My TrackIR is indeed plugged into a hub (built into my display) because I ran out of USB port on the motherboard.

[mcritzman]

I am also having the same problems after getting a new motherboard/processor combination. Track IR freezes on me, so I followed the advice above and had a great 2.5 hour flight yesterday (MSFS 2020). When I went to fly again today, it froze multiple times before I could even get my flight started. This is getting frustrating - something is causing the software to crash. I'm using both as administrator and turned off all USB hub auto power off in device manager.

[jillian.smythe]

Hello mcritzman,

Would you please share any details about the error message you are getting when the software crashes? You might be able to find details about the affected .dll or process by looking in Windows Event Viewer.

Kind Regards,

[mcritzman]

Here's what I found under Event viewer,/application error

Faulting application name: TrackIR5.exe, version: 5.4.2.27545, time stamp: 0x570588ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x0db3c0d0
Faulting process id: 0x37A4
Faulting application start time: 0x1DC3893407E108E
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: unknown
Report Id: e0926518-49c1-4afa-90e6-9f824d224bce
Faulting package full name:
Faulting package-relative application ID:

AppName TrackIR5.exe
AppVersion 5.4.2.27545
AppTimeStamp 570588ce
ModuleName unknown
ModuleVersion 0.0.0.0
ModuleTimeStamp 00000000
ExceptionCode c000041d
FaultingOffset 0db3c0d0
ProcessId 0x37a4
ProcessCreationTime 0x1dc3893407e108e
AppPath C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
ModulePath unknown
IntegratorReportId e0926518-49c1-4afa-90e6-9f824d224bce
PackageFullName
PackageRelativeAppId

[jillian.smythe]

Hello mcritzman,

Have there been any recent changes to your computer, such as new Windows updates or updated video drivers?

Kind Regards,

[mcritzman]

I got a new motherboard and processor. Gigabyte B550 Eagle Wifi 6 (AM4)/AMD Ryzen 7 5800X. I also re-installed Windows 11 and my system today since the BIOS was recognizing all my internal drives as removable, so I switched them to RAID. The process crashed again before I could start my flight. Something is killing the program. This is preventing me from using MSFS 2020, and has been ever since I upgraded. Any help would be greatly appreciated!

Faulting application name: TrackIR5.exe, version: 5.4.2.27545, time stamp: 0x570588ce
Faulting module name: ntdll.dll, version: 10.0.26100.6725, time stamp: 0x94557c4c
Exception code: 0xc0000374
Fault offset: 0x000fc5df
Faulting process id: 0x1080
Faulting application start time: 0x1DC3A2D7B02C5F7
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4b7a42b4-6051-4b84-9f03-41c748f55a3f
Faulting package full name:
Faulting package-relative application ID:

AppName TrackIR5.exe
AppVersion 5.4.2.27545
AppTimeStamp 570588ce
ModuleName ntdll.dll
ModuleVersion 10.0.26100.6725
ModuleTimeStamp 94557c4c
ExceptionCode c0000374
FaultingOffset 000fc5df
ProcessId 0x1080
ProcessCreationTime 0x1dc3a2d7b02c5f7
AppPath C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
ModulePath C:\WINDOWS\SYSTEM32\ntdll.dll
IntegratorReportId 4b7a42b4-6051-4b84-9f03-41c748f55a3f
PackageFullName
PackageRelativeAppId

[jillian.smythe]

Hi mcritzman,

I would make sure you have updated your graphics card driver as sometimes this error can be related to a graphics card issue. I would also make sure you have the correct versions of the C++ Redistributables.

For 5.4.2, you may need this one: https://www.microsoft.com/en-us/downloa ... x?id=40784
For 5.5.3, you will need this one: https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170

Kind Regards,

[mcritzman]

I already had the latest graphic card driver and installed the C++ redistributables. I still got the same crash.