Camera Problem?

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winthrowe
Posts: 1
Joined: Mon Jun 24, 2013 7:20 pm

Camera Problem?

Post by winthrowe »

I just recieved my TrackIR in the mail today, and have been having a great deal of trouble to get it to work properly. I think it is a hardware issue with my camera. Camera view here:





*Edited post to remove photos displaying serial number of customers TrackIR.
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Camera Problem?

Post by NaturalPoint-Dustin »

Thanks for submitting the photos and calling into NaturalPoint. As I said over the phone, I strongly believe this is a hardware issue with the TrackIR. I have edited your post to remove the photos because it displayed your TrackIR Serial number.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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